Maintenance Assistant

Main Tasks
• Offer exceptional guest care at all times
• Ensure the hotel is maintained in a first-class condition and be fully conversant with the company quality standards
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
• Perform room checks to complete routine maintenance and ensure prompt repairs are carried out as appropriate
• Full knowledge of the fire procedures of the hotel, as laid down in the fire plan
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times, including but not limited to Data Protection and Health and Safety regulations, COSHH and risk assessment
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Complete any other reasonable request made by a member of the management team or a supervisor

CHANGES

Person Specification
• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro-active with a hands-on approach to delivering consistent results
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community


Measurable Performance Indicators
• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Customer satisfaction scores e.g. Booking.com
• Regular review meetings with line manager



Available Ongoing Learning
• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as:
o Junior Chef Development programme
o Graduate programme
o Level 2 Apprenticeships in Hospitality

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Leonardo Hotels is acting as an Employment Agency in relation to this vacancy.